Privacy Policy

1. Scope and consent

This policy covers personal data we collect through our website, registration form and subsequent communications. By submitting the registration form you confirm that you are 18 years of age or older and that you consent to the collection and use of your data as described here. If you do not agree, please do not register or use the service.

2. Information we collect

We collect only the data necessary to operate the platform and communicate with you:

• Account details: first name, last name, email address and phone number provided at registration.
• Verification data: country of residence (Global) and confirmation that you meet the minimum age requirement.
• Technical data: IP address, device and browser type, referring page and pages visited, collected automatically through cookies and similar technologies.

3. How we use your information

We process your personal data to:

• Create and maintain your VelnoxAI Trade account and confirm your registration;
• Assign you a personal financial analyst and schedule your initial onboarding contact;
• Send essential service messages such as account changes, security alerts and platform updates;
• Provide support and respond to your enquiries;
• Improve the website and comply with our legal obligations under applicable data protection laws.

4. Cookies and tracking

We use first-party cookies to maintain your session and a limited set of analytics identifiers to understand traffic patterns. We may also embed third-party measurement pixels (for example, advertising-platform pixels) solely to measure the effectiveness of our campaigns. You can disable cookies in your browser settings, although some parts of the site may then not function as intended.

5. Disclosure to third parties

We do not sell your personal data. We share it only with:

• Service providers acting on our instructions (hosting, email delivery, telephony, customer support) under confidentiality obligations;
• Regulatory or government authorities where required by law or to protect our legal rights;
• A successor entity in the event of a merger, acquisition or reorganisation, subject to this policy.

6. Data retention

We retain registration data for as long as your account remains active and for a reasonable period thereafter to meet our legal, accounting and dispute-resolution obligations. Technical logs are retained for up to twelve (12) months unless a longer period is required by law. When data is no longer needed it is securely deleted or anonymised.

7. Your rights under applicable data protection laws

As a resident of Global, you have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete personal data;
• Request erasure of personal data that is no longer necessary;
• Withdraw consent previously given, without affecting prior lawful processing;
• Object to or restrict certain processing, where applicable;
• Lodge a complaint with the competent supervisory authority.

To exercise any of these rights, contact us at support@velnoxaitrade-com.pages.dev.

8. Security

We protect personal data using industry-standard safeguards, including TLS encryption for data in transit, access controls for internal systems and periodic security reviews of our infrastructure. No transmission over the internet is fully secure, however, and we cannot guarantee absolute security; you share information with us at your own risk.

9. Children’s privacy

The platform is strictly for users 18 years of age or older. We do not knowingly collect personal data from minors. If you believe a minor has provided data to us, please contact us immediately so we can remove it.

10. International transfers

Personal data may be processed on servers located outside Global by our service providers. Where such transfers occur, we ensure that comparable data-protection standards apply, in line with applicable data protection laws and its provisions on cross-border processing.

11. Changes to this policy

We may update this policy periodically. When changes are material, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or the way your data is handled, contact us:

Email: support@velnoxaitrade-com.pages.dev
Website: https://velnoxaitrade-com.pages.dev/privacy-policy.html